Returns Policy
RETURNS AND REFUNDS
Returns will only be accepted if a product is deemed to be damaged in transit, defective or if the product is other than as described. If the product has been damaged intransit, it is the purchasers responsibility to note on any consignment docket if there is evidence of any items delivered that has damage to packaging, specifying where the damage is evident. Where packaging is damaged, American Speed are to be immediately notified and supporting photos provided via email to sales@aeroaustralia.com.au
We are unable to provide a refund/return on products/items that have been installed by the purchaser or their agents.
We are able to accept returns in extenuating circumstances only, subject to a 15% restocking fee plus any additional costs for return freight and or repackaging.
All accepted returns will be at the cost of the purchaser ie. freight and insurance, and must be returned in the original undamaged, unmarked packaging.
Exchanges may be provided in the event of an incorrect product being purchased, the cost of freight for the incorrectly purchased product and the exchanged product is at the purchasers expense and a restocking fee of 15% will be applied.
Replacement or Refunds Policy is in line with ACCC guidelines. Aero Austraia and its associated businesses and companies will not be liable for any installation or removal costs of any products sold.
CANCELLATIONS
For any item that has been specially ordered for the purchaser from a supplier (ie. not a stock line/part number), a refund, cancellation or exchange of that order will generally not be accepted.
We are able to offer a cancellation if a product is not available, in other extenuating circumstances only which will be subject to a 15% cancellation fee, or if the order has not been processed.
WARRANTY
Aero Australia and its associated businesses and companies are authorised distributors for all advertised brands and any manufacturer warranty is passed on to the original purchaser of any product. We are not able to provide warranty for any products that has been deemed to have been misused, altered or not used for their intended purpose. It is the responsibility of the purchaser to verify the product is fit for the intended purpose prior to installation and that the product is installed correctly. Returns due to Warranty will be handled as per the manufacturer warranties’ terms and conditions.
Aero Australia and its associated businesses and companies are authorised distributors for all advertised brands and any manufacturer warranty is passed on to the original purchaser of any product. We are not able to provide warranty for any products that has been deemed to have been misused, altered or not used for their intended purpose. It is the responsibility of the purchaser to verify the product is fit for the intended purpose prior to installation and that the product is installed correctly. Returns due to Warranty will be handled as per the manufacturer warranties’ terms and conditions.
Aero Australia will discuss warranty returns with the supplier, but is not responsible for fulfilling the manufacturers’ warranty obligations.